by Service That Sells | Jun 18, 2020 | Management, Training
With everything you and your restaurant staff have been through in the past few months, you’ve earned the right to say you’ve weathered the worst of storms. Figuratively speaking, that is. As you re-open, and especially if that re-opening includes expanded...
by Service That Sells | Jun 4, 2020 | Management, Training
As many restaurants re-open or prepare to re-open, expanded use of patio dining is part of many plans. In addition to the myriad of health and public safety guidelines you must follow, keep in mind this tried-and-true checklist to help you prepare for serving guests...
by Service That Sells | May 12, 2020 | Management
The restaurant and bar business is like show business. Your servers are the stars of the show. Back-of-house and support staff members are your crew. And you? You’re the head honcho – producer, director, financier, coach. Your cast takes their cues from you.How to Wow...
by Service That Sells | Apr 30, 2020 | Training
Every member of the restaurant team plays a critical role in exceeding guests’ expectations and ensuring guests leave with a positive impression of the restaurant. Team members in the service assistant, or busser, position are no exception. Part of your job as a...
by Service That Sells | Apr 16, 2020 | Management, Training
The Cycle of Service breaks down a guest’s visit into separate steps, following the guest experience from the moment guests pull into the parking lot until that final moment when they walk out the door. The initial contact guests have with your restaurant sets the...
by Service That Sells | Mar 5, 2020 | Management
You can do it, we know you can. You can be the manager, leader, and coach you are destined to become. Now is the time to take what you know, study what you don’t and make your plans become reality. If these goals sound too lofty, think about what’s at stake. The...
by Service That Sells | Feb 27, 2020 | Service & Sales
What’s the point in ordering and stocking all those funky drink mixes and garnishes for unique specialty drinks if servers don’t suggest and sell them? Suggesting just the right kinds of specialty drinks to the right people can be an art form. It is also the perfect...
by Service That Sells | Feb 20, 2020 | Management, Training
Hint: It’s right in front of you, literally. It’s the productivity of your back-of-house staff. It’s the friendliness of your host. It’s the knowledge and pizazz of your servers. It’s how you work the room on every shift. Does that mean you and your staff have to be...
by Service That Sells | Feb 13, 2020 | Management, Marketing
It’s disappointing — even infuriating — for customers redeeming a special offer to find out that what they thought they were getting just isn’t the case. Confusing or missing language in the promotional piece is often to blame. Say what you mean in your restaurant...
by Service That Sells | Feb 6, 2020 | Management, Service & Sales
Servers are either order-takers or salespeople. Order-takers do the bare minimum to get by, while salespeople focus on making suggestions that will enhance the guest’s dining experience. They sell more and, therefore, they make more. It takes more work to be a...
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