by Service That Sells | Nov 7, 2019 | Training
People drink during the holiday season. They drink because they’re happy, they drink because they’re sad — with emotions on overdrive during the holidays, one thing’s for sure: many of your guests will be ordering drinks. With profit margins general higher for...
by Service That Sells | Oct 31, 2019 | Management
No matter what Charles Dickens may have led us to believe, Scrooge was not a banker. No, he worked in a restaurant and Tiny Tim was at Table Four spilling his drink and fighting with his brother. Well, maybe not, but that would definitely explain why Scrooge was such...
by Service That Sells | Oct 17, 2019 | Service & Sales, Training
Server training on successful suggestive selling has to focus on multiple skills. Servers must have thorough product knowledge in order to describe food and beverage in mouthwatering detail. They need to use positive body language to reinforce their menu...
by Service That Sells | Oct 10, 2019 | Training
Server training on precision service is about executing the basic mechanics of service in a seamless fashion so guests will know just how seriously your staff members take their jobs. When servers implement the strategies of precision service, guests have a better...
by Service That Sells | Oct 3, 2019 | Management, Service & Sales
We all know that our best customers are the ones who are already in the booth. No matter how well you train your servers to increase restaurant check averages, during the rush of the shift they sometimes miss sales opportunities. Here are six ways that you can easily...
by Service That Sells | Sep 26, 2019 | Human Resources
Restaurant hiring can be tough under any circumstances. When you have several positions to fill, such as with a new store opening or when several student employees are returning to school at the end of summer, it can be even more challenging. Group interviews, or open...
by Service That Sells | Sep 19, 2019 | Training
When it comes to waitstaff training, your restaurant trainers are even more important than your trainees. So how do you select trainers and get them prepared? If their only frame of reference is how they were trained, they may not be equipped to succeed and the cycle...
by Service That Sells | Sep 12, 2019 | Service & Sales
When suggesting appetizers and desserts, have you ever noticed that some guests never quite say yes or no? They may mumble that they’re “kind of full” or “not sure.” Indecisive guests want guidance. Who better to offer direction than their server? Here are some ideas...
by Service That Sells | Sep 5, 2019 | Training
“If only we could act more like a team.” It’s a common mantra of restaurant operators. But saying it and making it happen are on opposite banks of the river. And if your staff still isn’t working together effectively, you have a bit of paddling to do....
by Service That Sells | Aug 22, 2019 | Training
As any good coach would tell you, long-term success is always more gratifying than an instant win. The same is true of your restaurant training program. Sadly, though, we’re human and we want the win and we want it now. And in this business where instant gratification...
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