by Service That Sells | Feb 8, 2019 | Service & Sales
For service staff in the restaurant industry, there are four phrases to never use with guests. Pass these on to your servers:”I don’t know.” If you don’t know, find out. Instead, say, “That’s a good question. Let me check for...
by Service That Sells | Feb 5, 2019 | Human Resources, Management
Valentine’s Day is one of the busiest days of the year for restaurant operators, with some concepts seeing traffic more than triple. It’s no surprise, then, that many restaurant managers and owners have a tough time making February 14th special for their own loved...
by Service That Sells | Feb 1, 2019 | Management
Check your job description, you know, the one that made you want this demanding restaurant manager job in the first place. Now compare it to this hospitality want ad: “…manager is responsible for ensuring excellence in guest satisfaction throughout the team.” Odds...
by Service That Sells | Jan 22, 2019 | Management
Restaurants were relatively slow to adopt online learning. The logistics took some time to overcome, but now most restaurant have found that the benefits of training online outweigh the challenges. Like many companies in the service industry, restaurants have...
by Service That Sells | Jan 20, 2019 | Operations
If you asked your employees what they thought the average profit on the dollar is in the restaurant business, how do you think they’d reply? Typically, restaurant employees are under the impression that owners and operators are rolling in the dough, and that’s not...
by Service That Sells | Jan 19, 2019 | Management, Marketing
What happens when you get people talking about your restaurant? Free advertising. The best promotional tool has always been word-of-mouth — so what can your company do to stimulate some conversations? Getting involved in your community is a great way to set your...
by Service That Sells | Jan 15, 2019 | Training
New restaurant managers are also new restaurant trainers. In this role, you may not be responsible for creating an overall training plan, but implementing your restaurant’s plan definitely falls under your job description. If you’re new to restaurant management, you...
by Service That Sells | Jan 11, 2019 | Marketing
Why take the chance your restaurant marketing plan will fail? By creating a plan that integrates all your marketing efforts and sets your entire operation toward a common goal, you won’t be taking any chances. You’ll give your operation a set track to run on by...
by Service That Sells | Jan 4, 2019 | Management
Restaurant industry research suggests that one in five restaurant positions are filled by people who have been promoted from within. That means many new restaurant managers move into a position where they’re suddenly supervising the same people they were working...
by Service That Sells | Jan 2, 2019 | Training
An LMS is a learning management system designed to help owners, managers, and trainers assign and track online employee training. The restaurant industry was a little late to the online training game, but today the majority of restaurants use some sort of an LMS to...
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