by Service That Sells | Sep 11, 2018 | Management
There are few industries more competitive than the restaurant business. We’ve all heard the statistics about the large percentage of restaurants that fail in the first year. But if you’re reading this, you’re probably not part of that group. You’re still around...
by Service That Sells | Sep 9, 2018 | Management, Training
Turnover rates in the restaurant industry have always been high. About half of the people who part ways with their restaurant employers quit, but you probably already know that. It’s not really surprising, given that the restaurant industry employs a lot of students...
by Service That Sells | Sep 7, 2018 | Service & Sales
So many performance evaluations read the same for every employee in an operation. And while certain basics definitely do apply, servers should also be evaluated as salespeople. By adding sales techniques into the evaluation process and sharing that evaluation with new...
by Service That Sells | Sep 4, 2018 | Marketing
These days, guest perception is your reality. Online restaurant reviews play a significant role in your marketing plan, whether you want them to or not. Here are some key findings from a recent BrightLocal consumer survey.97% of consumers looked online for local...
by Service That Sells | Sep 2, 2018 | Training
Luckily for many restaurant managers, online training has streamlined important training tasks. You can now use your learning management system to assign, track, and report on training at the touch of a button. Your restaurant employees can take training courses at...
by Service That Sells | Aug 31, 2018 | Human Resources
When Karen arrives late (again) and Steven is out back on his cell phone (again) and customers wait and other team members cover and fume (again), it’s easy to blame Karen and Steven for the low morale and poor service. But the truth is, it’s not their fault....
by Service That Sells | Aug 28, 2018 | Management
There are more than 1 million restaurant locations in the United States. While you don’t have to compete with all of them, the sheer magnitude and growth within the restaurant industry can make the competitive landscape seem like a war zone. While you may dream of a...
by Service That Sells | Aug 26, 2018 | Marketing
Competition is fierce in the restaurant business, and growing your business can be challenging. It can cost between four to 10 times more to attract a new guest than it does to get more business from existing customers. That’s why restaurant guest loyalty is so...
by Service That Sells | Aug 24, 2018 | Management
The restaurant business is like show business, which means you need to be ready for anything. From advances in technology to the competition outlook to the ever-changing demands of your customers, change could very well be the only thing we can count on in this...
by Service That Sells | Aug 21, 2018 | Management
You worked hard to get to where you’re at now – running a restaurant takes skill, smarts, and a whole lot of patience. It’s important to remember, though, that being a great restaurant manager has its roots in very basic skills. Sales and service, basic restaurant...
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