by Service That Sells | Aug 19, 2018 | Management
Theft happens. No matter how conscientious you are about training your staff on robbery deterrence and following safety procedures, robbery can and does occur. And no doubt about it, robbery is nothing but trouble for your bottom line—not to mention the fact that...
by Service That Sells | Aug 17, 2018 | Marketing
Regular guests (or “Norms,” as we like to call them) are the bricks in your foundation. They represent the result of tireless restaurant marketing and great guest service. The fact that they consistently prefer your restaurant over the competition is flattery of the...
by Service That Sells | Aug 14, 2018 | Management
You’ve likely heard the phrase “leadership excellence” associated with great leaders. It’s thrown around so much, its meaning can get lost. To understand what it really means to leaders like you as you manage your restaurant team, let’s first talk about what...
by Service That Sells | Aug 7, 2018 | Management
Service doesn’t start at the table, or even at the host stand. Guests begin to form negative or positive impressions of your restaurant the moment they pull into your parking lot. The next time you show up for work, approach the restaurant from your guest’s...
by Service That Sells | Aug 7, 2018 | Management
Let’s face it: in the hospitality business, the little details matter. In fact, those details are critical to the success of your operation. Here’s why — your guests are coming to your restaurant so they can relax and everything you do – and don’t do –...
by Service That Sells | Aug 3, 2018 | Training
Investments are measured based on risk versus reward. The idea of weighing how much something is going to cost against how much it could make you holds true in many different forms of investing. For example, if you need to invest in a new piece of kitchen equipment,...
by Service That Sells | Jul 29, 2018 | Service & Sales
It’s no secret that improving customer loyalty provides a tremendous boost to profitability. But how do you get people who come in once a month to come in twice or three times? External-marketing devices – ads, offers, discounts and the like – get people in the door....
by Service That Sells | Jul 24, 2018 | Human Resources
As an employer in the U.S., you’re facing the most substantial labor shortfall in about 50 years. Almost all industries are feeling the pinch, and for restaurant managers, it’s making an already tough employment market even more challenging. This labor crisis is real,...
by Service That Sells | Jul 22, 2018 | Training
Nothing brings things into perspective like a walk in someone else’s shoes. Cross-training employees will become one of your strongest team-building techniques because it helps employees see the challenges faced by their peers.If you were a dishwasher and then became...
by Service That Sells | Jul 20, 2018 | Training
If you’re not getting the results you want from your training program, it may be because you’re operating with some training principles that don’t really hold water. Let’s look at some important training facts compared to some popular training...
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