by Service That Sells | Dec 31, 2017 | Training
We live in a world of clicks. Answers to even some of the most complicated questions are just a click or two away, satisfying the increasingly popular need for instant gratification. Many of your employees may not even know how to discover information without clicking...
by Service That Sells | Dec 29, 2017 | Service & Sales
Your servers might know how to sell, but it’s often just as important to know when to sell. And that goes for management, too. Server sales training is the key. One successful restaurant chain discovered its appetizer sales were falling dramatically. Management...
by Service That Sells | Dec 19, 2017 | Management
The big-picture reality of running a successful operation is more than enough to obscure the little things that are equally important. It’s often the fine brush strokes, after all, that distinguish a work of art from what’s hanging in run-of-the-mill...
by Service That Sells | Dec 15, 2017 | Service & Sales
Did you know? Kids drive more and more decisions on where families choose to eat. Your menu only plays a minor role in delivering family-friendly service. Waitstaff training specifically geared at providing top-notch service to your youngest customers will go a long...
by Service That Sells | Dec 14, 2017 | Management
A lot of ink has been spilled emphasizing the importance of employee incentive programs. Too often, however, such programs take the form of sales contests that pit employees against one another, which isn’t always the best thing for your restaurant team.Take a...
by Service That Sells | Dec 12, 2017 | Management
A negative restaurant environment will destroy your team-building efforts. Before you can get employees to work together, you have to make them happy about working in general. As a manager and leader, you set the tone for the restaurant. Your interactions with...
by Service That Sells | Dec 5, 2017 | Management
Good bartenders are worth their weight in gold—literally. If drinks are measured accurately, taste “just right” and are served quickly and efficiently, you can count on a brisk business. Too often, though, you’ll find bartenders who are “in business” for themselves,...
by Service That Sells | Dec 1, 2017 | Service & Sales, Training
The holidays create excellent opportunities for servers to suggest and sell more wine and champagne. Use your pre-shift team meeting to introduce new ideas to sell more wine and champagne, and do quick role-play exercises to practice the strategies. Below are 10 Ways...
by Service That Sells | Nov 21, 2017 | Management
Are you ready for 2018? During the restaurant’s busiest season, sometimes it’s all you can do to get through tonight’s dinner rush, let alone look forward to January. Take a look at the restaurant management trends you have to look forward to when things finally slow...
by Service That Sells | Nov 19, 2017 | Service & Sales
To make the most out socializing deal seekers who come by during happy hour, you need to be sure your servers are increasing food sales at the bar. Bartending training is the key.Hundreds, if not thousands, of dollars can be lost because of poor systems supporting the...
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