by Service That Sells | May 21, 2017 | Human Resources, Management
With the labor market growing across all industries, restaurants are feeling the pinch. As more jobs become available outside our industry, the labor pool for restaurant staffing shrinks. So what’s a restaurant manager to do? Many feel like their only option is...
by Service That Sells | May 16, 2017 | Service & Sales
Improving dessert sales leads to higher profits for the restaurant and increased tips for servers. Better yet, finishing off a meal with an amazing dessert improves the overall experience for guests. It’s a sweet deal for everyone!4 Ways to Sell More Desserts1 –...
by Service That Sells | May 14, 2017 | Service & Sales
How do you increase sales in your restaurant? You can have the most innovative concept and fantastic menu items in your area, but if your restaurant training program is ineffective, you’ll never have the opportunity to get the word out about your operation.A key...
by Service That Sells | May 12, 2017 | Training
Maybe your experience has been that most restaurant training seems to be “Teflon-coated” — no matter how often you train, it just won’t stick with the trainees. Think of contests, incentives and rewards as habit-breaking devices that supplement and support training....
by Service That Sells | May 9, 2017 | Service & Sales
Unoccupied time passes slower than occupied time. That’s why increasing appetizer sales not only improves restaurant sales and server tips, it also improves the overall guest experience. Suggesting and selling appetizers fills up the time between guests ordering an...
by Service That Sells | Apr 28, 2017 | Human Resources, Management
Job interviews are stressful experiences for everyone. This holds true for restaurant hiring, too. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good...
by Service That Sells | Apr 23, 2017 | Management
Put simply, the philosophy of Service That Sells! is about delivering hospitality and a customized experience for each guest the way he or she wants it to be. The success formula for restaurants is easy — execution each and every day is not. The formula goes like...
by Service That Sells | Apr 18, 2017 | Service & Sales
For the eighth consecutive year, industry experts project that restaurant sales will continue to grow in 2017. Now that we’re well into the second quarter of the year, that’s not ringing true for everyone. Even though consumer spending is likely to continue to rise,...
by Service That Sells | Apr 14, 2017 | Training
How effective is your waitstaff training program? When training your employees in the fine art of service and sales, it’s not enough to deliver the message and expect it to sink in. How the message is communicated is equally important, which can lead to shortcomings...
by Service That Sells | Apr 7, 2017 | Management, Training
Suggestive Selling in Quick Serve RestaurantsNo one wants to feel like a wallet with a person attached. Customers are individuals and want to be acknowledged that way. From the first day cashiers start working, train them to make eye contact, smile, learn the names of...
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