by Service That Sells | Apr 4, 2017 | Marketing
Most of us can remember those old punch cards where guests get a free dessert on their 10th visit to the restaurant. Back in the day, that type of restaurant loyalty program worked. It told guests, “We’re glad you chose our restaurant, and here’s a little something to...
by Service That Sells | Apr 2, 2017 | Management
What’s harassment… and what’s humorous? What’s threatening… and what’s flattering? It depends who you ask… and who’s complaining. As a restaurant manager, your job is to err on the side of what an employee could be feeling. Don’t try to read what your employee is...
by Service That Sells | Mar 31, 2017 | Management
No one knows your guests better than your servers. So if you’re looking for guest loyalty ideas, look to your staff. Not only are you sure to generate some great ideas, team members will be more committed to see those ideas implemented successfully.Start by...
by Service That Sells | Feb 24, 2017 | Management
They’re called everything from secretaries and administrative assistants to office administrators and office managers. Whatever the title, a well-trained and dedicated employee in this role is another key element to the quality of your life and the quality of your...
by Service That Sells | Feb 7, 2017 | Human Resources, Management
By Ed RosheimThis Valentine’s Day, we’re all about the KISS – as in Keep it Super Simple. To improve communication, you have to achieve a delicate balance. You need to give enough detail to get your point across without overwhelming the person you’re talking to with...
by Service That Sells | Jan 2, 2017 | Human Resources, Management
Even managers who interview thousands of applicants throughout their careers make mistakes and hire the wrong people. It’s often because they approach the process the same way they did five, 10, even 15 years ago. Not a good idea, especially when you consider the fact...
by Service That Sells | Dec 26, 2016 | Marketing
Everyone wants to feel important and appreciated. It’s simple — serving restaurant customers as if they’re royalty builds guest loyalty. Implement “The Star Treatment” as part of your marketing plan and it will pay for itself again and again in...
by Service That Sells | Dec 21, 2016 | Management
Did you know that only a small percentage of people – maybe as low as 8% — accomplish their resolutions? With the right planning, you can be part of that 8%. Your professional goals for the new year are different from your personal ones. You may not lose 15...
by Service That Sells | Nov 28, 2016 | Training
When training your employees in the fine art of service and sales, it’s not enough to deliver the message and expect it to sink in. To make your waitstaff training stick, it needs to speak to employees in their own words and apply to their own world.If employees...
by Service That Sells | Nov 2, 2016 | Training
The best server training strategy is practice. Try this waitstaff role-playing strategy with your team to generate leads for all types of holiday gatherings.Server: Thanks again for coming in tonight. Did you enjoy your evening?Customer 1: Yes, very much!Server:...
Follow Us!