by Service That Sells | Sep 6, 2015 | Service & Sales
You want more sales. Your servers want bigger tips. And your customers want better service… without being “nickel-and-dimed” to death. Small changes in your operation can help everyone get what they want. Get your team on board with an effective waitstaff...
by Service That Sells | Aug 11, 2015 | Marketing
The most expensive thing in a restaurant is an empty chair. But before you go out and spend hundreds or thousands of ad dollars trying to fill those chairs with brand-new customers, you should consider more cost-effective ways to spread the word. Here’s one to...
by Service That Sells | Jul 28, 2015 | Marketing, Service & Sales
The restaurant business is show business — and your servers and bartenders should never go “on stage” without their props. Sales props, that is. What are they? Tools servers and bartenders can use to reinforce their menu suggestions. Examples include table tents,...
by Service That Sells | Jul 27, 2015 | Marketing, Service & Sales
Some parents will celebrate – and some will cry – but all will prepare for the back-to -school season. Here are a few ideas that will help you maximize sales in your operation as the summer comes to an end: Hit the ground running. The start of a new school year is a...
by Service That Sells | Jul 24, 2015 | Management
Have you ever stopped to think about what “service” really means? What is it? Can it be defined? (Forget Webster; as far as we know, he never worked flipping burgers, mixing drinks, selling clothes, listing real estate, or checking in hotel guests.) We define service...
by Service That Sells | Jun 22, 2015 | Training
Product knowledge training is an important part of your overall restaurant training program. It’s not enough for your employees to simply know their products. They also have to use that product knowledge to make sales. The Top This! contest can be used during a...
by Service That Sells | Jun 9, 2015 | Training
The dinner rush is about to start. Do you know where your knowledge is?As a manager, how your staff learns, retains, and implements knowledge is your responsibility. This goes far beyond what you may have traditionally considered “training.” From service and sales to...
by Service That Sells | Jun 7, 2015 | Management
Like anyone who watches Survivor can tell you, times of stress often reveal who we are as people and as a team. And while it may not be fair to chastise a team for performing under par when you’ve been slammed for six hours straight during a busy weekend, it is fair...
by Service That Sells | Apr 19, 2015 | Management
Looking to better manage your tasks every day? This restaurant management tip from Service That Sells! helps you get SMART about time management. At any time during the day, you can encounter “pop-ups” – unexpected events that steer you away from your current course...
by Service That Sells | Mar 23, 2015 | Management
It’s no secret that increasing the frequency of guest visits provides a tremendous boost to profitability. Learning and using guests’ names is the starting point to increasing visit frequency, then you can sweeten the VIP treatment by training your servers...
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