by Service That Sells | Jul 30, 2020 | Training
Order accuracy is always a critical element of delivering exceptional service, but it’s even more important when your staff is taking to-go orders over the phone or fulfilling orders placed online. When customers take their food to go or have it delivered,...
by Service That Sells | Jun 18, 2020 | Management, Training
With everything you and your restaurant staff have been through in the past few months, you’ve earned the right to say you’ve weathered the worst of storms. Figuratively speaking, that is. As you re-open, and especially if that re-opening includes expanded...
by Service That Sells | Jun 4, 2020 | Management, Training
As many restaurants re-open or prepare to re-open, expanded use of patio dining is part of many plans. In addition to the myriad of health and public safety guidelines you must follow, keep in mind this tried-and-true checklist to help you prepare for serving guests...
by Service That Sells | Apr 30, 2020 | Training
Every member of the restaurant team plays a critical role in exceeding guests’ expectations and ensuring guests leave with a positive impression of the restaurant. Team members in the service assistant, or busser, position are no exception. Part of your job as a...
by Service That Sells | Apr 16, 2020 | Management, Training
The Cycle of Service breaks down a guest’s visit into separate steps, following the guest experience from the moment guests pull into the parking lot until that final moment when they walk out the door. The initial contact guests have with your restaurant sets the...
by Service That Sells | Feb 20, 2020 | Management, Training
Hint: It’s right in front of you, literally. It’s the productivity of your back-of-house staff. It’s the friendliness of your host. It’s the knowledge and pizazz of your servers. It’s how you work the room on every shift. Does that mean you and your staff have to be...
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