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Fear of Wine? It Happens.

Fear of Wine? It Happens.

Customers who missed out on holiday dining last year are ready to celebrate this year -- but is your restaurant ready for them? For servers with the right training, bottles of wine are an easy upsell for guests already ordering wine, and champagne nearly sells itself...

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Fear of Wine? It Happens.

Customers who missed out on holiday dining last year are ready to celebrate this year -- but is your restaurant ready for them? For servers with the right training, bottles of wine are an easy upsell for guests already ordering wine, and champagne nearly sells itself...

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Stop Conflict Before It Starts

Stop Conflict Before It Starts

In the hustle and bustle of the restaurant business, conflict is part of the game. Conflict can happen within your team, with one of your employees, with a guest, or with a vendor. Conflict in the workplace isn’t always a bad thing. Productive conflict can lead to...

What Are Your Leadership Goals?

What Are Your Leadership Goals?

Who you are as a restaurant manager changes from day to day. (And if it doesn’t, you may not be doing it right.) Effective leaders are flexible, changing styles and strategies to meet the needs of their teams. Effective leaders know that in order for their teams to...

10 Ways to Increase Check Averages

10 Ways to Increase Check Averages

Increasing check averages means more profits for your restaurant and bigger tips for your staff. It really is that simple. Here are a few strategies to get you started. Offer meal deals. Today's consumers are looking for value and convenience. Many full-service...

How to Outrun the Competition

How to Outrun the Competition

You’ve heard the story: Two hikers encounter an angry bear in the forest. One of them opens their backpack, pulls out their running shoes, and begins putting them on as fast as they can. The other watches and says incredulously, “You don’t think you’re going to outrun...

Mentor Material? (Maybe Not)

Mentor Material? (Maybe Not)

Susan is your best employee. She’s friendly, she’s fast, she’s knowledgeable. She wins almost every sales contest and loyal guests ask for her by name. You want to clone her (and maybe you should), but don’t make her a mentor. Why not? The best mentor is not always...

Restaurant Incentives, Rewards & Contests

Restaurant Incentives, Rewards & Contests

Performance is driven by behavior, and behavior is driven by four factors: communication, training, measurement, and rewards. Incentives and contests will do little to improve attitude, but they can work wonders to change or enhance behavior and therefore improve...

The Value of Teamwork (And How to Make the Most of It)

The Value of Teamwork (And How to Make the Most of It)

Teamwork, simply stated, is less me and more we. Each member has a different role on the team. The strengths – and weaknesses – of each team member are unique, but they are all working toward the same goal. Individual efforts contribute to the team’s success, but the...

What Alcohol Awareness Month Means to Restaurants

What Alcohol Awareness Month Means to Restaurants

For full-service restaurants, alcohol sales can make up a significant portion of overall profits. For many operations, promotions related to alcohol (think happy hour and other drink specials) are a major draw for both new customers and regulars. While the promotional...

Mission: Possible

Mission: Possible

If you don’t know where you’re going, you probably won’t wind up there. Before you can build a team environment in your restaurant, you must first decide on the team mission – where do you want it to go? What do you want it to do? By defining a clear team mission, you...

Is Your Staff Prepared to Serve Alcohol Responsibly?

Is Your Staff Prepared to Serve Alcohol Responsibly?

For full-service restaurant owners, alcohol sales are critical to a restaurant’s profitability. With profit margins generally higher for alcohol than food, selling and upselling beer, wine, and liquor can make or break a restaurant’s success. But with great profit,...

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