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Need a Consultant? Look Around

Need a Consultant? Look Around

A lot of business owners like to bring in restaurant consultants to evaluate their operations. The idea is that input from an outsider can uncover gaps in your restaurant training, processes, and procedures. A new perspective can open your eyes to aspects of your...

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Need a Consultant? Look Around

A lot of business owners like to bring in restaurant consultants to evaluate their operations. The idea is that input from an outsider can uncover gaps in your restaurant training, processes, and procedures. A new perspective can open your eyes to aspects of your...

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5 Mistakes Restaurant Managers Make

5 Mistakes Restaurant Managers Make

Success in the restaurant business isn’t just about doing things right. It’s also about avoiding mistakes that, over time, mushroom into issues that can literally shut your doors. Check out these common mistakes restaurant managers make, and learn how to avoid them....

How Are Your Resolutions Going So Far?

How Are Your Resolutions Going So Far?

You’ve probably already started on the New Year’s resolutions you made for your personal life – go the gym, cut the carbs, stick to the family budget, and so on. But have you thought about personal resolutions that can affect your restaurant? These would be actionable...

The No Whining Zone

The No Whining Zone

Do you have employees on staff whose constant gripes are getting in the way of their jobs—and yours? One of the toughest things about restaurant management is learning how to handle complaining employees. Put a Stop to Complainers Here's how to handle your constant...

Hot Topics for Restaurant Managers

Hot Topics for Restaurant Managers

On the off chance that you have a spare minute to take a break during this busy time of year, check out the hot topics for restaurant managers we’ve been tracking lately. Guest Experience It’s no surprise that restaurant managers and operators are focused on the guest...

Are You a Grateful Leader?

Are You a Grateful Leader?

Gratitude gets a lot attention this time of year. Experts suggest that being grateful for others has a positive effect on relationships, which is probably why you hear a lot of people saying they’re grateful for “friends and family” when it’s their turn at the...

Employee Feedback – Are You Doing It Right?

Employee Feedback – Are You Doing It Right?

Guess what? Your employees can’t read your mind. The only way for them to know for sure what you want them to do (and what you don’t want them to do) is for you to tell them. When you do it right, delivering employee feedback has many benefits. Teamwork improves, you...

Put the “Happy” Back in Happy Hour

Put the “Happy” Back in Happy Hour

Happy hour can be a big draw for both your regular guests and new ones. But with the steep discounts you have to offer to get people in the door, is there really any money to be made? Of course there is! The key is to make the most of the people who come in during...

The 5 Rs of Training Success

The 5 Rs of Training Success

You’ve probably already heard about tuning servers in to WII-FM to increase sales and raise tips. When you show servers “What’s-In-It-For-Me?” to improve performance, everyone makes more money. You can use the same WII-FM strategy to improve training success....

Tune In to WII-FM to Increase Server Tips

Tune In to WII-FM to Increase Server Tips

How do you raise guest checks and increase server tips? Tune in to WII-FM! WII-FM is the number one most popular station in the world. Why? Because it means: What’s In It For Me? Adult learners are more likely to listen, and hopefully learn new skills, only after the...

Training for the New Restaurant Manager

Training for the New Restaurant Manager

Are you new to the ranks of restaurant management?  As a new restaurant manager, the most important thing for you to remember is this: your followers make you a leader, not the other way around. Although your title as manager carries a certain level of distinction and...

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