by Service That Sells | Jun 5, 2011 | Management
As a restaurant manager, you’ve undoubtedly faced people issues. How you handled them – and continue to handle them – will have a profound impact on your entire waitstaff, not just the servers you’ve counseled. The last thing you want to do is promote turnover in your...
by Service That Sells | Aug 29, 2010 | Management
It’s easy for one manager or several employees to overlook key tasks required for a successful close – and a successful close means a successful opening the following day. Start by listing each job position by category and add one for management. Then look at tasks...
by Service That Sells | Feb 19, 2010 | Management
The “Please Wait to be Seated” sign creates anxiety when the host staff isn’t present. Teach your servers to look for and then acknowledge every waiting guest with a smile and “Hi! The hostess will be right with you!” if he or she is off seating other guests. Make...
by Service That Sells | Feb 9, 2010 | Human Resources
It’s not uncommon for performance appraisals to be the subject of poor reviews themselves. Bring your appraisal process up to speed. The first step is to incorporate issues at the forefront of the hospitality industry as well as your operation. Food safety: Your...
by Service That Sells | Jan 14, 2010 | Management
Competition for the customer has sky-rocketed. Operators are introducing value pricing and loyalty programs… anything to keep their focus on getting people through the door. While these efforts are indeed necessary, micro-focusing on the needs of external customers...
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