by Service That Sells | Jul 18, 2023 | Management
Focusing a restaurant training program on the Art of Caring Behavior will lead to improved service and increased guest loyalty. What’s Caring Behavior? Many things, really. But all boiled down, it’s making guests feel important. Important enough to be:...
by Service That Sells | May 23, 2023 | Marketing
It stands to reason that your marketing strategies should include your front-line people. That doesn’t mean you should have employees dress up in chicken costumes and wave people in from the street corner out front. It does mean you should have them join you in the...
by Service That Sells | May 9, 2023 | Human Resources
Behaviors are formed over time through repetition. If an individual has done something in the past, they’re more likely to repeat it in the future. So when you’re looking at a potential employee, their history can give you a good idea of what their future with...
by Service That Sells | Jan 31, 2023 | Management
Success in the restaurant business isn’t just about doing things right. It’s also about avoiding mistakes that, over time, mushroom into issues that can literally shut your doors. Check out these common mistakes restaurant managers make, and learn how to avoid them....
by Service That Sells | Jan 3, 2023 | Management
Do you have employees on staff whose constant gripes are getting in the way of their jobs—and yours? One of the toughest things about restaurant management is learning how to handle complaining employees. Put a Stop to Complainers Here’s how to handle your...
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