An Inside Job: How to Build Repeat Business

An Inside Job: How to Build Repeat Business

It stands to reason that your marketing strategies should include your front-line people. That doesn’t mean you should have employees dress up in chicken costumes and wave people in from the street corner out front. It does mean you should have them join you in the...
Behavioral Interviewing

Behavioral Interviewing

Behaviors are formed over time through repetition. If an individual has done something in the past, they’re more likely to repeat it in the future. So when you’re looking at a potential employee, their history can give you a good idea of what their future with...
5 Mistakes Restaurant Managers Make

5 Mistakes Restaurant Managers Make

Success in the restaurant business isn’t just about doing things right. It’s also about avoiding mistakes that, over time, mushroom into issues that can literally shut your doors. Check out these common mistakes restaurant managers make, and learn how to avoid them....
The No Whining Zone

The No Whining Zone

Do you have employees on staff whose constant gripes are getting in the way of their jobs—and yours? One of the toughest things about restaurant management is learning how to handle complaining employees. Put a Stop to Complainers Here’s how to handle your...
Are You a Grateful Leader?

Are You a Grateful Leader?

Gratitude gets a lot attention this time of year. Experts suggest that being grateful for others has a positive effect on relationships, which is probably why you hear a lot of people saying they’re grateful for “friends and family” when it’s their turn at the...