by Service That Sells | May 15, 2018 | Management
Every team has weaknesses. In professional sports, competitors study their rivals to identify and exploit those weaknesses. It may not be as blatant in the restaurant business, but your competition is essentially doing the same thing – just waiting for you to fail....
by Service That Sells | May 13, 2018 | Management
Training and teamwork go hand in hand, and you need them both to run a successful restaurant. Your restaurant’s success depends on both working together seamlessly. Think about it – your team can’t begin to work together if they’re not trained on both the soft and...
by Service That Sells | May 4, 2018 | Training
Okay, we’ll admit it… even the term “compliance training” feels way too boring to excite your people-loving restaurant staff. Although topics such as PCI guidelines, age-restricted sales, harassment, security, and food safety may seem like necessary evils in your...
by Service That Sells | Apr 27, 2018 | Human Resources, Management
We’ve all heard of the 80/20 rule: Your superstars generate the most sales and profits. Even if it’s not so dramatic in the restaurant industry, aside from your “A” players, the key to your success is your “B” players. This group typically makes up about 50 percent of...
by Service That Sells | Apr 24, 2018 | Management
Restaurants can be like pressure cookers. In the back of the house, employees work in close quarters where speed and accuracy rule. In the front of the house, servers have to be on the top of their game to deliver exceptional service and sales worthy of big tips....
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