by Service That Sells | Jan 30, 2020 | Training
Have you trained your bartenders on how to clean a beer glass? A bad glass can ruin a good beer — and a customer’s experience. Train your bartenders the five steps toward a “beer-clean” glass: Start with a clean, three-compartment sink. Sink one should be filled with...
by Service That Sells | Jan 23, 2020 | Service & Sales, Training
The restaurant business is show business. Maybe not Hollywood style show business, exactly, but more like a great improv show where every performance is new and unpredictable. You are the director, and your staff is the cast and crew. Your servers are the stars of the...
by Service That Sells | Jan 16, 2020 | Management, Training
The perfect dining experience isn’t a single success, it’s a culmination of dozens of tiny successes. From the moment your guests arrive to the moment you invite them back for another visit, you and your staff have many opportunities to create both the perfect dining...
by Service That Sells | Jan 9, 2020 | Service & Sales, Training
The sight is all-too common: A stressed-out server spinning out of control in his or her section. Table No. 1 needs a clean fork. Table No. 2 was just seated and the guests are scanning the restaurant for someone — anyone — to wait on them. Table No. 3...
by Service That Sells | Jan 2, 2020 | Training
How can you motivate – and empower – your servers to make more tips? Transform their style from “service’ to “serve-us!” Here’s a quick lesson in providing serve-us to pass along to your servers at your next waitstaff training session. First,...
by Service That Sells | Dec 12, 2019 | Management
The end of the year is a good time for reflection. Here at Ready Training Online, we’re reflecting on the articles restaurant managers were most interested in throughout 2019. If you missed them the first time around, take a look now! 1 – Letting the Well-Liked...
by Service That Sells | Dec 5, 2019 | Training
To succeed in the restaurant business, you need to focus on giving your staff the tools they need to be successful. Your restaurant training plans are what will set you apart from other restaurants as you compete for both customers and employees. Check out the...
by Service That Sells | Nov 28, 2019 | Training
Suggestively selling after-dinner drinks is a great way to bump up bar profits, but what about the guest who says, “I don’t do the hard stuff” and turns down the Irish Coffee, White Russian, or Grasshopper? You can still profit from after-dinner drink sales by...
by Service That Sells | Nov 21, 2019 | Management
Feeling a little stressed? Who isn’t?! In today’s busy world, and especially for restaurant managers, it’s impossible not to feel like you’re being pulled in a million different directions. The best way to minimize stress in your life is to implement time management...
by Service That Sells | Nov 14, 2019 | Management
Like it or not, the hustle and bustle of the holidays is about to be in full swing. What can you do to make customers really have a break when they visit your restaurant? Consider these tips for ways to build relationships that last after the season while boosting...
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