by Service That Sells | May 15, 2018 | Management
Every team has weaknesses. In professional sports, competitors study their rivals to identify and exploit those weaknesses. It may not be as blatant in the restaurant business, but your competition is essentially doing the same thing – just waiting for you to fail....
by Service That Sells | May 13, 2018 | Management
Training and teamwork go hand in hand, and you need them both to run a successful restaurant. Your restaurant’s success depends on both working together seamlessly. Think about it – your team can’t begin to work together if they’re not trained on both the soft and...
by Service That Sells | May 11, 2018 | Training
Having your staff commit to individual sales goals every shift is a great way to ensure that expectations aren’t too high for those less capable. When applied to a contest format, the Do-It-Yourself approach helps keep interest high and everyone in the running for the...
by Service That Sells | May 8, 2018 | Management
Change nothing, and nothing changes. So unless you’re completely satisfied with the performance of your restaurant exactly as it is, change is not just inevitable, it’s necessary. Some change in your restaurant might be brought about by circumstances beyond your...
by Service That Sells | May 4, 2018 | Training
Okay, we’ll admit it… even the term “compliance training” feels way too boring to excite your people-loving restaurant staff. Although topics such as PCI guidelines, age-restricted sales, harassment, security, and food safety may seem like necessary evils in your...
by Service That Sells | Apr 29, 2018 | Management
You’ve heard it — or maybe even said it — so many times that the mere mention of team can be perceived by your staff as nothing more than lip service. You can almost hear the empty promise: “Sure, coach, I’ll pitch in for the team.” Yeah, right. In this...
by Service That Sells | Apr 27, 2018 | Human Resources, Management
We’ve all heard of the 80/20 rule: Your superstars generate the most sales and profits. Even if it’s not so dramatic in the restaurant industry, aside from your “A” players, the key to your success is your “B” players. This group typically makes up about 50 percent of...
by Service That Sells | Apr 24, 2018 | Management
Restaurants can be like pressure cookers. In the back of the house, employees work in close quarters where speed and accuracy rule. In the front of the house, servers have to be on the top of their game to deliver exceptional service and sales worthy of big tips....
by Service That Sells | Apr 22, 2018 | Management
Everything is fine. Customers are happy, employees are content… things are going well. So what’s missing? Maybe it’s that spark – that passion – that turns a job into a way of life. Your job as an operator is to build and feed that passion in your team members through...
by Service That Sells | Apr 20, 2018 | Management
It’s easy to communicate, right? For example, a restaurant manager says to a server, “Your check averages are the lowest on staff. Get your act together!” While that’s technically communication, it’s not effective, and it happens way too often. Anyone can...
Follow Us!