by Service That Sells | Jan 25, 2015 | Training
Empower your employees to respond properly to any kind of request. To be successful, they’ll need the training and the autonomy to make good decisions. You’ll need to support them, even if they make mistakes from time to time. In those cases, it’s wise to discuss the...
by Service That Sells | Nov 23, 2014 | Management
You might be thankful that, for once, nobody called in sick on Saturday night. You might appreciate the supplier who was actually on time with the right order. You might even be thankful the new entrée was a hit, the bar had a record night and nobody complained about...
by Service That Sells | Nov 2, 2014 | Training
Some of the best training happens in the heat of the moment. That’s why trainers and managers need to see themselves as coaches whenever they’re interacting with staff and guests. Consider these coaching strategies: On the floor, they can observe the service and sales...
by Service That Sells | Jun 22, 2014 | Marketing, Training
Regardless of whether or not you’re in a hot spot for tourism, summertime always brings in vacationing people from out of town, out of state, or out of the country. These people have to eat, why not make it at your place? Train servers to ask about vacations at the...
by Service That Sells | Apr 13, 2014 | Management, Marketing
It’s no secret that increasing the frequency of guest visits provides a tremendous boost to profitability. But how do you get people who come in once a month to come in twice or three times? You can try external-marketing devices – ads, offers, discounts and the like...
by Service That Sells | Jan 4, 2014 | Management
As a restaurant manager, you may think the restaurant business is anything but routine, that you spend your days putting out fires every 10 minutes. But along with all the unexpected events and challenges, there is a list of critical tasks that must take place like...
by Service That Sells | Nov 30, 2013 | Service & Sales
Yes, you’re going to be busy this season. Employees will be maxed out, customers stressed out and many shifts will feel like a drive-by attack, instead of an opportunity to thank guests for their support. But there are ways that you can offer guests extra perks while...
by Service That Sells | Nov 17, 2013 | Management
During the holidays, you and your team have countless opportunities to maximize sales. With the steady stream of diners and the feeling of goodwill and gluttony (it’s no surprise that most Americans gain at least five pounds during the season), it’s the perfect time...
by Service That Sells | Apr 14, 2013 | Marketing
In the world of over-communication, our mailboxes and email in boxes are overflowing every day. The only materials that seem to get our attention are those that are personalized (in a “real” way) or offer a deal we can’t refuse. So, how do you make your materials...
by Service That Sells | Jan 19, 2013 | Service & Sales
It’s not enough for your employees to simply know their products. They also have to use that product knowledge. The Top This! contest gives employees an opportunity to do just that — before they hit the floor. Here’s how it works.What You’ll NeedPrizes for the winning...
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