by Service That Sells | Dec 29, 2018 | Training
When you think of restaurant training, the first thing that pops into your mind is probably basic entry-level training. After all, your guests will feel it if the new line cook can’t survive the dinner rush or a server can’t recite today’s specials. These topics are...
by Service That Sells | Dec 21, 2018 | Management
So you’ve done your homework and placed orders with the vendors offering the best deals and the best service. The orders still need to be delivered and checked in. The receiving dock is one area where costly mistakes frequently occur, and it is the first place you...
by Service That Sells | Dec 20, 2018 | Training
It seems simple enough. The phone rings. The phone is answered. Story over. Except… your employees’ telephone skills may say more about your operation than your menu (or, at least, that’s the perspective of the customer on the phone). Too often, when we’re...
by Service That Sells | Dec 19, 2018 | Management
Safety is a primary concern of any restaurant operation and not only because of the escalating costs of worker’s compensation claims. When an employee gets hurt on the job, the entire staff suffers. So does the service provided to your guests. Restaurant safety...
by Service That Sells | Dec 16, 2018 | Management
If your situation is like most restaurant managers, your staff list might look like a multi-generational family tree. It’s common for operations in the hospitality industry to employ people of all different ages and generations. From the teenager who is trying...
by Service That Sells | Dec 11, 2018 | Management
After previously taking a look at our most popular restaurant articles and most asked about training modules from 2018, we today turn our attention to social media. Check out the restaurant social posts below and make sure to follow our main pages on Facebook...
by Service That Sells | Dec 4, 2018 | Management
No train? No gain! Here at Ready Training Online, we develop online restaurant training programs that increase sales, improve service, and support teamwork. Check out our top five most popular restaurant training topics below. Teaching Servers to Sell Many restaurant...
by Service That Sells | Nov 30, 2018 | Training
Have you ever wondered why you can walk some employees through a new procedure and they catch on right away, while other employees take a little longer? People learn in different ways. It really is as simple – and as complex – as that.Understanding Learning StylesJust...
by Service That Sells | Nov 27, 2018 | Management
Check out the Service That Sells! articles our readers we’re most interested in throughout 2018. How to Work the Room for Restaurant Managers Do you manage the floor, or do you work the room? Do you ask, “Is everything okay?” or do you expect more than just “okay”...
by Service That Sells | Nov 25, 2018 | Management
Restaurant staffing is a challenge for almost all managers, and that challenge goes far beyond just finding people to cover today’s shift. For any business to grow in the long-term, it needs to fill a continuing cycle of leadership positions. Most restaurant managers...
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