by Service That Sells | Jan 15, 2012 | Service & Sales
During one of our Service That Sells! restaurant training programs, a waiter came up to us and said, “I know why you guys are pointing out that suggestive selling raises our tips; it’s really so that the restaurant makes more money.” Yes! Exactly! He was absolutely...
by Service That Sells | Dec 3, 2011 | Human Resources
During the holiday season, we’re so busy making sure our customers are feeling the love, our employees are often left out. And that’s okay. Employees you want to keep want to be busy… they want to earn more tips, make the shift fly by and maybe get some overtime....
by Service That Sells | Nov 19, 2011 | Management
If you have Spanish-speaking employees in your restaurant, show them how important they are to you and your operation by making an effort to communicate with them in their own language. You may not want or be able to become fluent, but it’s not hard to learn...
by Service That Sells | Nov 19, 2011 | Training
Whether you’re surrounded by snow banks or palm trees, this holiday season will share one characteristic around the United States: it will be busy. And whether you’re as busy as you’d like to be or not, whatever size holiday crowd you have can bring you more money...
by Service That Sells | Aug 28, 2011 | Marketing
Would Starbucks coffee ice cream add to your dessert list? Would Billy Bob’s local barbeque sauce boost the sales of your ribs? Would an Oreo crust make your cheesecake sound more appealing? Many restaurant managers find that co-branding menu items leads to...
by Service That Sells | Jul 27, 2011 | Human Resources
Your employees will rarely perform above your expectations. That’s why you should keep raising them. Constant feedback will show your employees where they stand — and where they should be going. If you’re bending the rules for one low-performing employee, the rest of...
by Service That Sells | Jul 17, 2011 | Training
When you train your servers to sell effectively, your profits will increase and so will their tips. Everyone wins! Training servers to recommend the larger size is a simple but powerful sales strategy, particularly effective when selling beer. Conduct a quick...
by Service That Sells | Jun 5, 2011 | Management
As a restaurant manager, you’ve undoubtedly faced people issues. How you handled them – and continue to handle them – will have a profound impact on your entire waitstaff, not just the servers you’ve counseled. The last thing you want to do is promote turnover in your...
by Service That Sells | May 23, 2011 | Marketing
At a recent blood drive, a donor received a coupon for a half-price admission to a theme park, a certificate for 20 percent off at a grocery store and a punch card that promised a free meal after five blood donations. The donor was only hoping for the cookie and juice...
by Service That Sells | May 8, 2011 | Marketing
Summer is the perfect time to host a contest in your operation that’s sure to get people talking… and visiting your operation! Poetry contest: Ask kids and other writer wannabes to write a review of your restaurant or a specialty menu item in the format of a poem....
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