by Service That Sells | Apr 9, 2011 | Operations
Good bartenders are worth their weight in gold – literally. If drinks are measured accurately, taste “just right” and are served quickly and efficiently, you can count on a profitable business. Too often, though, you’ll find bartenders who are “in business” for...
by Service That Sells | Feb 28, 2011 | Human Resources
Guest service is the business you’re in. Without it, you can’t survive. What’s more, your guests continually raise the bar on you, challenging you daily to meet or exceed their expectations. It takes a special type of individual to want to “wait” on or be of service...
by Service That Sells | Feb 2, 2011 | Management
By John Brandt, Jr., The Brandt Group, Ltd. For most restaurants, this is the time of the month where managers and owners are reviewing their profit and loss statements for the previous month. A “P&L” is an essential tool in running any successful restaurant. ...
by Service That Sells | Oct 12, 2010 | Service & Sales
When customers call full-service or family dining restaurants to order carryout, they often don’t have a menu. Even those who look up on your menu online may still need some help making a decision. Use this opportunity to guide them to making choices they’ll enjoy –...
by Service That Sells | Sep 10, 2010 | Human Resources
The key to better managing your labor costs is to turn over the applicants, not the employees. How? Become a better interviewer. The most important part of any interview comes in the planning. Being well prepared will send a clear message to applicants that you’re...
by Service That Sells | Sep 10, 2010 | Training
We all know that accuracy and speed (in that order) are the most important components of a successful drive thru, but little surprises in the drive thru can make it more fun for everyone. Throw candy in the bag. Sure, it sounds simple, but it’s inexpensive and sure to...
by Service That Sells | Aug 29, 2010 | Management
It’s easy for one manager or several employees to overlook key tasks required for a successful close – and a successful close means a successful opening the following day. Start by listing each job position by category and add one for management. Then look at tasks...
by Service That Sells | Aug 16, 2010 | Service & Sales
Here’s a simple exercise: Write down your approximate daily customer count. Now write down the number of days you’re open. Multiply number two times number one. Add a dollar sign to the left of your answer to #3. Look at that last figure long and hard....
by Service That Sells | Aug 2, 2010 | Training
Role-playing is a perfect way to give servers an opportunity to practice dialogue before they approach guests with it. Follow these guidelines to make the role-playing exercise worth the effort. Establish real-life examples using props and co-workers playing the part...
by Service That Sells | Jun 12, 2010 | Management
Spanish-speaking employees are often critical members of a restaurant team, and learning to bridge that communication gap is an important skill. Keep these tips in mind: Focus on communicating the main idea – keep phrases and sentences as simple as possible....
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