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Employee-Friendly Policies
Employee policies, whether they are written down in a handbook or implied through workplace culture, make a huge difference in your restaurant’s atmosphere. Your employees make up a huge part of your restaurant’s experience after all, through the service they provide,...
Featured Article
Employee-Friendly Policies
Employee policies, whether they are written down in a handbook or implied through workplace culture, make a huge difference in your restaurant’s atmosphere. Your employees make up a huge part of your restaurant’s experience after all, through the service they provide,...
Recent Articles
Today’s Special: Quality Employees
In restaurants across the country these days, it seems like “Help Wanted” signs are just as common as daily specials boards. Unfortunately, though, just putting a sign in the window isn’t enough to attract quality employees. Competent applicants are not going to walk...
Improve Communication with Spanish-Speaking Employees
Communication. If you don’t have it, you're jeopardizing the success of your restaurant. Not efficiently "getting your point across" can lead to loss of productivity, safety issues, hygiene concerns, staffing problems and let's not forget poor morale.I've been...
Turn Slackers into High Performers
We’ve all heard of the 80/20 rule: Your superstars generate the most sales and profits. Even if it’s not so dramatic in the restaurant industry, aside from your “A” players, the key to your success is your “B” players. This group typically makes up about 50 percent of...
Why Employees Quit (and How to Keep Them)
Turnover rates in the restaurant industry have always been high, topping 70% for the past few years. Some of this is just the nature of the business. As a major employer of teens, students, and part-time staffers, higher attrition is expected. Low unemployment...
Harassment Reporting Policies Lead to Prevention
Do you know what to do if harassment happens in your restaurant? More importantly, do your employees know what to do? As a baseline for your harassment training, you should know how harassment laws apply to your restaurant, how sexual harassment exists in restaurants,...
What Is Harassment? (And What Isn’t?)
When you hear the word “harassment,” high profile sexual harassment stories are probably the first ones you think of. While these harassment examples tend to get the most attention, they are far from the only types of harassment in the workplace. By law, harassment is...
Sexual Harassment in Restaurants
You’ve heard the expression “the restaurant business is show business,” right? Every shift is like a production where you and your staff have to do everything right to impress your audience with the performance of a lifetime. The analogy holds true in a more...
Harassment Laws in the Restaurant Industry
As a restaurant manager or owner, you’re already familiar with the many rules and regulations that govern your business. Your guests depend on you to train your staff to follow food safety rules and public health guidelines. Your staff must also follow all rules...
The Three Rs for Successful Restaurant Managers
If you’re like most restaurant managers, turnover is a major concern in your operation. Here’s something to consider: instead of putting all your energy toward finding and hiring the right employees, focus on keeping the good employees you already have. Start with the...
Making the Grade: Reward Student Employees
What gets rewarded gets done, especially when it comes to restaurant training programs. It's a fact of restaurant life that a large number of employees are working their way through school. So why not use their academic goals to enhance your service and sales goals?...
Sexual Harassment in Restaurants: Myths vs. Facts
It’s not pretty, but it’s true – the restaurant industry has a somewhat notorious reputation when it comes to sexual harassment. One report states that while 7 percent of women work in the restaurant industry, it’s responsible for 37 percent of all EEOC sexual...
The Turnover Epidemic
If turnover isn’t one of your restaurant’s greatest ongoing challenges, you’re either operating on another planet or you’ve employed the services of a robotics company to supply quality workers. Because every owner, operator and manager we’ve talked to has identified...
