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How to Prevent Underage Alcohol Sales in Your Restaurant

How to Prevent Underage Alcohol Sales in Your Restaurant

Underage drinking is a serious problem in the United States. Excessive alcohol consumption is one of the leading causes of preventable deaths, and teenagers are especially at risk. If your restaurant serves alcohol, you and your servers have a responsibility to...

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How to Prevent Underage Alcohol Sales in Your Restaurant

Underage drinking is a serious problem in the United States. Excessive alcohol consumption is one of the leading causes of preventable deaths, and teenagers are especially at risk. If your restaurant serves alcohol, you and your servers have a responsibility to...

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Tune In to WII-FM to Increase Server Tips

Tune In to WII-FM to Increase Server Tips

How do you raise guest checks and increase server tips? Tune in to WII-FM! WII-FM is the number one most popular station in the world. Why? Because it means: What’s In It For Me? Adult learners are more likely to listen, and hopefully learn new skills, only after the...

How to Win With Restaurant Training

How to Win With Restaurant Training

“There are three kinds of people in baseball: people who make it happen, people who watch what happens, and people who wonder what happened.” Tommy Lasorda was talking about baseball when he said that famous quote, but the logic behind it applies to the restaurant...

Great Restaurant Marketing Expectations

Great Restaurant Marketing Expectations

You should avoid promising in your restaurant marketing materials what your operation can't deliver consistently. It's impossible to create guest loyalty if you're in the habit of building up expectations only to pull the rug out from under guests once you get them in...

6 Things You Can Do to Prevent Credit Card Fraud

6 Things You Can Do to Prevent Credit Card Fraud

Credit card fraud is a scary topic for consumers. For restaurant owners, it’s a nightmare. Consumers pay for restaurant meals with credit or debit cards more than any other method. As card usage continues to go up, so does the risk of fraud. Credit card fraud can...

Fear of Wine? It Happens.

Fear of Wine? It Happens.

Customers who missed out on holiday dining last year are ready to celebrate this year -- but is your restaurant ready for them? For servers with the right training, bottles of wine are an easy upsell for guests already ordering wine, and champagne nearly sells itself...

Stop Conflict Before It Starts

Stop Conflict Before It Starts

In the hustle and bustle of the restaurant business, conflict is part of the game. Conflict can happen within your team, with one of your employees, with a guest, or with a vendor. Conflict in the workplace isn’t always a bad thing. Productive conflict can lead to...

What Are the Safety Hazards in Your Restaurant?

What Are the Safety Hazards in Your Restaurant?

Effective restaurant teams have members who look out for each others' safety. Teamwork is essential to maintaining a safe restaurant, and the opposite is also true. As a manager, the safety of your employees and guests is your responsibility. Ask yourself these...

Why Train?

Why Train?

Training your restaurant employees on service and sales is more important today than it's ever been. To survive and thrive going forward, you'll have to increase per-person check averages without drastic price hikes, all while delivering service that brings guests...

It’s Time to Manage the Wait

It’s Time to Manage the Wait

Time is the one thing we all need more of, right? That's true for our guests, too. Make sure your restaurant service training includes teaching your staff to serve guests' time needs. Keeping the meal going at a steady pace is what most guests are looking for, and...

Mentor Material? (Maybe Not)

Mentor Material? (Maybe Not)

Susan is your best employee. She’s friendly, she’s fast, she’s knowledgeable. She wins almost every sales contest and loyal guests ask for her by name. You want to clone her (and maybe you should), but don’t make her a mentor. Why not? The best mentor is not always...

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