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Stop Conflict Before It Starts

Stop Conflict Before It Starts

In the hustle and bustle of the restaurant business, conflict is part of the game. Conflict can happen within your team, with one of your employees, with a guest, or with a vendor. Conflict in the workplace isn’t always a bad thing. Productive conflict can lead to...

Featured Article

Stop Conflict Before It Starts

In the hustle and bustle of the restaurant business, conflict is part of the game. Conflict can happen within your team, with one of your employees, with a guest, or with a vendor. Conflict in the workplace isn’t always a bad thing. Productive conflict can lead to...

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Restaurant Incentives, Rewards & Contests

Restaurant Incentives, Rewards & Contests

Performance is driven by behavior, and behavior is driven by four factors: communication, training, measurement, and rewards. Incentives and contests will do little to improve attitude, but they can work wonders to change or enhance behavior and therefore improve...

Improve Restaurant Hiring with Group Interviews

Improve Restaurant Hiring with Group Interviews

Restaurant hiring can be tough under any circumstances. When you have several positions to fill, such as with a new store opening or when several student employees are returning to school at the end of summer, it can be even more challenging. Group interviews, or open...

Use Mystery Applicants to Improve Restaurant Hiring

Use Mystery Applicants to Improve Restaurant Hiring

So you think you’ve got this hiring thing down. You’ve joined all the right groups. You’re recruiting in all the right places. You know how to ask the right questions. But still those less-than-suitable employees keep slipping through to muddle up your operation....

How to Be the Restaurant Employer of Choice

How to Be the Restaurant Employer of Choice

As the restaurant employment outlook changes, effective restaurant managers are once again looking at tapping into a non-traditional labor pool in order to staff their restaurants. So where will you turn and what kind of employee will you turn to? First, take a look...

Orientation Sets the Stage for Success

Orientation Sets the Stage for Success

The way you treat your employees determines how they’ll treat your guests. This starts at orientation. A successful orientation program is an important first start of an employee’s time with you. New employees are typically the most attentive and open to new ideas...

You Receive a Harassment Report – Now What?

You Receive a Harassment Report – Now What?

Ninety percent. That’s how many women in the restaurant industry report being sexually harassed on the job. More women from the restaurant industry file sexual harassment reports with the EEOC than from any other single industry. The culture in many restaurants,...

Seasonal Hiring for Success in Your Busy Season

Seasonal Hiring for Success in Your Busy Season

Hiring for the busy season? While it may be tempting to simply post some "Help Wanted" ads and hire whoever walks in the door, that restaurant staffing strategy may make your busy season more stressful than ever. Seasonal hiring may cover a short-term need, but it can...

Understaffed? How to Keep Guests Happy

Understaffed? How to Keep Guests Happy

It’s Saturday night and the place is hopping. The only people who aren't moving are two servers who never showed up. Dishes are piling up and guests are looking around for someone to help them. What can you do to keep guests happy when your restaurant is...

Why Good Employees Leave

Why Good Employees Leave

When Karen arrives late (again) and Steven is out back on his cell phone (again) and customers wait and other team members cover and fume (again), it’s easy to blame Karen and Steven for the low morale and poor service. But the truth is, it’s not their fault....

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