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Server Training: Are They Working Harder (or Smarter)?
There are a few cold hard truths in the restaurant business. The main one may be that you will work as hard for five bucks as you do for fifty. The man who walks into a restaurant, takes up prime booth space, orders water, a small salad and the cheapest meal will take...
Server Training: Are They Working Harder (or Smarter)?
There are a few cold hard truths in the restaurant business. The main one may be that you will work as hard for five bucks as you do for fifty. The man who walks into a restaurant, takes up prime booth space, orders water, a small salad and the cheapest meal will take...
Don’t Worry, Be Happy: Keys to a Profitable Happy Hour
Bar patrons everywhere look forward to sipping a cold one in a lively atmosphere as a wrap-up to their hectic work day. Everyone loves a good happy hour — except, usually, the bar or restaurant operator. Competition has gotten fierce in the industry as operators have...
Don’t Worry, Be Happy: Keys to a Profitable Happy Hour
Bar patrons everywhere look forward to sipping a cold one in a lively atmosphere as a wrap-up to their hectic work day. Everyone loves a good happy hour — except, usually, the bar or restaurant operator. Competition has gotten fierce in the industry as operators have...
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Recent Articles
Take One for the Team
It’s not my section. My customer. My job. My problem. It’s not, it’s not, it’s not… As managers, we often hear more about a person’s lack of responsibilities than we hear about their actual duties or abilities. And, if that happens more than once with an employee, the...
5 Ways to Increase Guest Loyalty
When you think “marketing,” you probably think about ways to bring new guests in the door. Diversifying your customer base does matter, but don’t forget about the guests you already have in your restaurant. Industry facts suggest that you may get more for your...
Communication Problems? Stop Talking and Start Listening
There’s no doubt about it – restaurant managers spend a lot of time talking. On any given shift, you likely have conversations or correspondence almost non-stop. You communicate with employees, customers, vendors, and the list goes on. If you had to guess, how many...
Passing the Buck: The Art of Delegation
Take a good look at your to-do list. (And if you don’t have a to-do list, make one.) Then ask yourself, "Which of these tasks really requires my skills to complete and which ones can an hourly employee be taught to perform?" You can pick any one of the tasks singled...
What Spring Tells Us About Growing Restaurant Profits
The great Robin Williams once said, “Spring is nature’s way of saying, ‘Let’s party!’” In the restaurant business, any cause for celebration can increase traffic and profits. You want nothing more than for guests to think about your restaurant first when they’re...
How to Use Your Chef to Reduce Food Waste
We’ve all known temperamental cooks and chefs. They are indeed artists in their own right. But they are still employees and they need to help hold the line on the bottom line just like everyone else. Food costs are high on your overhead list, and your chef is your...
What’s Your Communication Style?
If you’ve worked in restaurants for any time at all, you know that the only predictable thing about this business is its unpredictability. Effective restaurant managers quickly learn to roll with the punches and handle unexpected circumstances. That type of...
Harassment Reporting Policies Lead to Prevention
Do you know what to do if harassment happens in your restaurant? More importantly, do your employees know what to do? As a baseline for your harassment training, you should know how harassment laws apply to your restaurant, how sexual harassment exists in restaurants,...
What Is Harassment? (And What Isn’t?)
When you hear the word “harassment,” high profile sexual harassment stories are probably the first ones you think of. While these harassment examples tend to get the most attention, they are far from the only types of harassment in the workplace. By law, harassment is...
Sexual Harassment in Restaurants
You’ve heard the expression “the restaurant business is show business,” right? Every shift is like a production where you and your staff have to do everything right to impress your audience with the performance of a lifetime. The analogy holds true in a more...
Don’t Just Train, Manage Learning
Everyone has the capacity to learn new tasks and master new skills. How your staff members move from point A to point B on a the learning scale, though, is not so straightforward. People learn in different ways, and therefore you must train in different ways. Whether...
Harassment Laws in the Restaurant Industry
As a restaurant manager or owner, you’re already familiar with the many rules and regulations that govern your business. Your guests depend on you to train your staff to follow food safety rules and public health guidelines. Your staff must also follow all rules...
