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Employee-Friendly Policies
Employee policies, whether they are written down in a handbook or implied through workplace culture, make a huge difference in your restaurant’s atmosphere. Your employees make up a huge part of your restaurant’s experience after all, through the service they provide,...
Employee-Friendly Policies
Employee policies, whether they are written down in a handbook or implied through workplace culture, make a huge difference in your restaurant’s atmosphere. Your employees make up a huge part of your restaurant’s experience after all, through the service they provide,...
Waitstaff Training: Set the Standards
We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Be careful and clear when communicating your standards with your staff, as miscommunications can lead to unsatisfactory service and...
Waitstaff Training: Set the Standards
We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Be careful and clear when communicating your standards with your staff, as miscommunications can lead to unsatisfactory service and...
Recent Posts:
Recent Articles
Waitstaff Training: Serving from the Guest Perspective
One of the tricks to good service is anticipating what guests want before they know what they want. In your waitstaff training, remind team members that they don’t have to be mind readers, but they do need to search for cues. Go over these restaurant training tips at...
Making the Grade: Reward Student Employees
What gets rewarded gets done, especially when it comes to restaurant training programs. It's a fact of restaurant life that a large number of employees are working their way through school. So why not use their academic goals to enhance your service and sales goals?...
Sexual Harassment in Restaurants: Myths vs. Facts
It’s not pretty, but it’s true – the restaurant industry has a somewhat notorious reputation when it comes to sexual harassment. One report states that while 7 percent of women work in the restaurant industry, it’s responsible for 37 percent of all EEOC sexual...
What Managers Can Do to Create Guest Loyalty
When we think marketing, we think getting people in the door… and those people we’re targeting are often customers who are visiting for the first time. The theory is “if they try us, they’ll like us,” but the truth is getting new customers is almost ten times more...
Performance Management for Restaurants
To many managers in the restaurant business, the words “performance management” conjures up images of annual performance reviews or write-ups about poor performance. In truth, though, it is much more far-reaching than that. Performance management is less about what...
The Turnover Epidemic
If turnover isn’t one of your restaurant’s greatest ongoing challenges, you’re either operating on another planet or you’ve employed the services of a robotics company to supply quality workers. Because every owner, operator and manager we’ve talked to has identified...
How to Shave 20 Hours off Your Workweek
As a restaurant manager, nothing about this line of work takes you by surprise. Nothing, that is, except the fact that even now, as the manager running the show, you still put in 65- to 70-hour workweeks. You can blame the demands of “hands-on” restaurant management,...
10 Ways to Write a Restaurant Strategic Plan
Need direction to develop a restaurant strategic plan? Give it a good SWOT. What we mean is, take the time to document your operation’s Strengths, Weaknesses, Opportunities, and Threats. A SWOT analysis is the basis of your strategic plan. Here are some tips to make...
Responsible Alcohol Sales – Are Your Employees Doing It Right?
Alcohol sales in a restaurant is a delicate balancing act. On the one hand, operators need the revenue generated from alcohol sales. On the other hand, restaurant employees must serve alcohol responsibly. That can be a tall order, and one that comes with particularly...
The Power of Word of Mouth Advertising for Restaurants
There's nothing quite like word of mouth advertising for your restaurant. It’s virtually free. It’s powerful. And, it can make or break your business. But how can you harness this positive force?Here’s how to make word-of-mouth advertising work for your...
Waitstaff Training to Increase Drink Sales
With summer just around the corner, now is the time to train your staff to increase specialty drink sales. Step up your marketing and waitstaff training efforts to actively sell summer specialty drinks this season. Here are some ideas to get you started:Select the...
It’s 2017, Do You Know Where Your Restaurant Training Is?
Restaurant training is not a new concept. The history of the restaurant industry dates back to the Roman Empire and Ancient China. As long as there have been people needing to eat outside their own homes, there has been some form of a restaurant. And for as long as...
