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Change Is Good for Restaurant Teams
In a restaurant environment -- and most any work environment -- work roles will change when teams begin to form. As the restaurant manager, it's your job to begin preparing for the inevitable resistance. It will start with the familiar complaint: “That’s not my job,”...
Change Is Good for Restaurant Teams
In a restaurant environment -- and most any work environment -- work roles will change when teams begin to form. As the restaurant manager, it's your job to begin preparing for the inevitable resistance. It will start with the familiar complaint: “That’s not my job,”...
Grime Doesn’t Pay – Keep Your Restaurant Clean
It’s hard to keep things clean if you aren’t aware of them. But paying attention doesn’t have to be a full-time job. The important thing is to know when and where to look for cleanliness problems. Your customers care about at least three things: the appearance of your...
Grime Doesn’t Pay – Keep Your Restaurant Clean
It’s hard to keep things clean if you aren’t aware of them. But paying attention doesn’t have to be a full-time job. The important thing is to know when and where to look for cleanliness problems. Your customers care about at least three things: the appearance of your...
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Increase Bar Profits Word for Word
Want to increase bar profits? Language is a good salesperson’s best friend. Which of the following sales pitches would most effectively move you to purchase something: “What can I getcha?” or “Have you had a chance to look over our drink list? We’re famous for our...
Decrease Turnover by Teaching Servers to Sell
Train your servers and bartenders to think and act like salespeople. Why? Because they’ll make a lot more money. Which, in turn, will make them happier employees. It's true ya know, money really can buy happiness! You'll decrease turnover by teaching servers to sell....
Start the New Year off Right
With January right around the corner, the outlook can be cold and bleak… and for many, we're not just talking about the weather. Don't worry, you can change the forecast for your restaurant. Look at the typically slower months of January and February as opportunities...
Managing Your Moonlighting Employees
About 8 million employees — roughly 5 percent of the U.S. workforce — hold second jobs. Given the tight labor market in the hospitality industry, it's not uncommon for hourlies to moonlight with other restaurants, possibly even your competitors. How you manage...
Hostess Training: Selling from the Front Door
Don't forget to also invest training time and money in the first salesperson your guests meet … your host or hostess. Host and hostess training is key to setting the stage for higher sales. For example, a hostess seats two of your guests and instead of saying, "Enjoy...
Waitstaff Training Tips: Small Changes Add Up to Big Sales
You want more sales. Your servers want bigger tips. And your customers want better service… without being "nickel-and-dimed" to death. Small changes in your operation can help everyone get what they want. Get your team on board with an effective waitstaff training...
New Spin on Value Cards for Restaurant Marketing
The most expensive thing in a restaurant is an empty chair. But before you go out and spend hundreds or thousands of ad dollars trying to fill those chairs with brand-new customers, you should consider more cost-effective ways to spread the word. Here’s one to...
Prop Up Your Bar Sales
The restaurant business is show business — and your servers and bartenders should never go “on stage” without their props. Sales props, that is. What are they? Tools servers and bartenders can use to reinforce their menu suggestions. Examples include table tents,...
Increase Sales with Back-to-School Promotions
Some parents will celebrate – and some will cry – but all will prepare for the back-to -school season. Here are a few ideas that will help you maximize sales in your operation as the summer comes to an end: Hit the ground running. The start of a new school year is a...
Service: Hit or Myth?
Have you ever stopped to think about what “service” really means? What is it? Can it be defined? (Forget Webster; as far as we know, he never worked flipping burgers, mixing drinks, selling clothes, listing real estate, or checking in hotel guests.) We define service...
Restaurant Training Game – Top This!
Product knowledge training is an important part of your overall restaurant training program. It’s not enough for your employees to simply know their products. They also have to use that product knowledge to make sales. The Top This! contest can be used during a...
Learning Management Systems and You
The dinner rush is about to start. Do you know where your knowledge is?As a manager, how your staff learns, retains, and implements knowledge is your responsibility. This goes far beyond what you may have traditionally considered “training.” From service and sales to...
