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Don’t Worry, Be Happy: Keys to a Profitable Happy Hour

Don’t Worry, Be Happy: Keys to a Profitable Happy Hour

Bar patrons everywhere look forward to sipping a cold one in a lively atmosphere as a wrap-up to their hectic work day. Everyone loves a good happy hour — except, usually, the bar or restaurant operator. Competition has gotten fierce in the industry as operators have...

Don’t Worry, Be Happy: Keys to a Profitable Happy Hour

Bar patrons everywhere look forward to sipping a cold one in a lively atmosphere as a wrap-up to their hectic work day. Everyone loves a good happy hour — except, usually, the bar or restaurant operator. Competition has gotten fierce in the industry as operators have...

read more
Train Servers to Prevent Alcohol Sales to Minors

Train Servers to Prevent Alcohol Sales to Minors

It’s against the law to sell alcohol to minors, but that won’t stop them from trying to purchase it at your restaurant. If they succeed, and your restaurant is caught selling to minors, you and your employees could face fines and potentially a loss of your liquor...

Train Servers to Prevent Alcohol Sales to Minors

It’s against the law to sell alcohol to minors, but that won’t stop them from trying to purchase it at your restaurant. If they succeed, and your restaurant is caught selling to minors, you and your employees could face fines and potentially a loss of your liquor...

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The Most Expensive Item in Your Restaurant

The Most Expensive Item in Your Restaurant

What's the most expensive item in your restaurant? An empty chair! There are two ways to fill those chairs -- bring in new customers or bring back existing customers. If you spend all your time focusing on new customers, it won't be long before you see more and more...

How to Set Restaurant Training Goals

How to Set Restaurant Training Goals

Think back on your last restaurant training session. Did you just talk about the specials and the broken cooler? Did you mention service or just remind waitstaff to smile? Did you tell team members exactly what you expect from them… and how they can deliver it? Are...

Boost Your Waitstaff Sales Training

Boost Your Waitstaff Sales Training

Sell more appetizers. Sell more premium drinks. Don’t forget about desserts. Did you charge for that side of sour cream? Waitstaff sales training is more than just selling, it's an overall sales strategy.As restaurant managers, we know how hard it is to make this...

Epic Restaurant Training FAIL

Epic Restaurant Training FAIL

Put Jon through appetizer sales training: Check. Have the new hostess read the orientation manual: Check. Show Sue how to rotate food in the walk-in: Check. If your day feels like a series of never-ending training to-dos, you’re probably doing it wrong. Training...

Setting Your Restaurant Training Stage

Setting Your Restaurant Training Stage

The restaurant business is like show business. Your back-of-house staff is your crew, and your front-of-house staff is your cast. Your guests – the most important people in your restaurant – are your audience. And you? You’re everything else – producer, director, and...

Online Training Clicks and Sticks

Online Training Clicks and Sticks

We live in a world of clicks. Answers to even some of the most complicated questions are just a click or two away, satisfying the increasingly popular need for instant gratification. Many of your employees may not even know how to discover information without clicking...

Server Sales Training: Timing Really Is Everything

Server Sales Training: Timing Really Is Everything

Your servers might know how to sell, but it’s often just as important to know when to sell. And that goes for management, too. Server sales training is the key. One successful restaurant chain discovered its appetizer sales were falling dramatically. Management...

Restaurant Success is in the Details

Restaurant Success is in the Details

The big-picture reality of running a successful operation is more than enough to obscure the little things that are equally important. It's often the fine brush strokes, after all, that distinguish a work of art from what's hanging in run-of-the-mill motels. The same...

Build Guest Loyalty with Family-friendly Service

Build Guest Loyalty with Family-friendly Service

Did you know? Kids drive more and more decisions on where families choose to eat. Your menu only plays a minor role in delivering family-friendly service. Waitstaff training specifically geared at providing top-notch service to your youngest customers will go a long...

New Ways to Inspire Your Restaurant Team

New Ways to Inspire Your Restaurant Team

A lot of ink has been spilled emphasizing the importance of employee incentive programs. Too often, however, such programs take the form of sales contests that pit employees against one another, which isn't always the best thing for your restaurant team.Take a break...

Climate Control: Improving Restaurant Team Morale

Climate Control: Improving Restaurant Team Morale

A negative restaurant environment will destroy your team-building efforts. Before you can get employees to work together, you have to make them happy about working in general. As a manager and leader, you set the tone for the restaurant. Your interactions with...

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