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Employee-Friendly Policies
Employee policies, whether they are written down in a handbook or implied through workplace culture, make a huge difference in your restaurant’s atmosphere. Your employees make up a huge part of your restaurant’s experience after all, through the service they provide,...
Employee-Friendly Policies
Employee policies, whether they are written down in a handbook or implied through workplace culture, make a huge difference in your restaurant’s atmosphere. Your employees make up a huge part of your restaurant’s experience after all, through the service they provide,...
Waitstaff Training: Set the Standards
We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Be careful and clear when communicating your standards with your staff, as miscommunications can lead to unsatisfactory service and...
Waitstaff Training: Set the Standards
We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Be careful and clear when communicating your standards with your staff, as miscommunications can lead to unsatisfactory service and...
Recent Posts:
Recent Articles
It’s 2017, Do You Know Where Your Restaurant Training Is?
Restaurant training is not a new concept. The history of the restaurant industry dates back to the Roman Empire and Ancient China. As long as there have been people needing to eat outside their own homes, there has been some form of a restaurant. And for as long as...
Smart Restaurant Staffing
With the labor market growing across all industries, restaurants are feeling the pinch. As more jobs become available outside our industry, the labor pool for restaurant staffing shrinks. So what's a restaurant manager to do? Many feel like their only option is to...
The Sweet Deal of Dessert Sales
Improving dessert sales leads to higher profits for the restaurant and increased tips for servers. Better yet, finishing off a meal with an amazing dessert improves the overall experience for guests. It’s a sweet deal for everyone!4 Ways to Sell More Desserts1 –...
S.A.L.E.S – Sell A Little Extra Something
How do you increase sales in your restaurant? You can have the most innovative concept and fantastic menu items in your area, but if your restaurant training program is ineffective, you'll never have the opportunity to get the word out about your operation.A key...
Restaurant Training and Incentives for Part-Timers
Maybe your experience has been that most restaurant training seems to be “Teflon-coated” — no matter how often you train, it just won’t stick with the trainees. Think of contests, incentives and rewards as habit-breaking devices that supplement and support training....
Appetizing Dialogue to Increase Sales
Unoccupied time passes slower than occupied time. That’s why increasing appetizer sales not only improves restaurant sales and server tips, it also improves the overall guest experience. Suggesting and selling appetizers fills up the time between guests ordering an...
Restaurant Hiring: Hospitality Begins at the Interview
Job interviews are stressful experiences for everyone. This holds true for restaurant hiring, too. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good...
The Success Formula for Restaurants
Put simply, the philosophy of Service That Sells! is about delivering hospitality and a customized experience for each guest the way he or she wants it to be. The success formula for restaurants is easy — execution each and every day is not. The formula goes like...
Restaurant Sales Poised for Growth
For the eighth consecutive year, industry experts project that restaurant sales will continue to grow in 2017. Now that we’re well into the second quarter of the year, that’s not ringing true for everyone. Even though consumer spending is likely to continue to rise,...
Waitstaff Training Mistakes and How You Can Avoid Them
How effective is your waitstaff training program? When training your employees in the fine art of service and sales, it’s not enough to deliver the message and expect it to sink in. How the message is communicated is equally important, which can lead to shortcomings...
What’s Good Today?
Suggestive Selling in Quick Serve RestaurantsNo one wants to feel like a wallet with a person attached. Customers are individuals and want to be acknowledged that way. From the first day cashiers start working, train them to make eye contact, smile, learn the names of...
It’s 2017 – Where’s Your Restaurant Loyalty Program?
Most of us can remember those old punch cards where guests get a free dessert on their 10th visit to the restaurant. Back in the day, that type of restaurant loyalty program worked. It told guests, “We’re glad you chose our restaurant, and here’s a little something to...
