Our Restaurant Blogs
We’re continually publishing articles to help others become better trainers, better leaders, and better business managers.
Our Blogs > Restaurant Articles
Restaurant Published
Waitstaff Training: Set the Standards
We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Be careful and clear when communicating your standards with your staff, as miscommunications can lead to unsatisfactory service and...
Waitstaff Training: Set the Standards
We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Be careful and clear when communicating your standards with your staff, as miscommunications can lead to unsatisfactory service and...
Keeping Tabs on Your Laundry Bill
From aprons and towels in the kitchen to tablecloths and napkins in the dining room, linen needs in a restaurant can be a huge expense— especially with the high costs of laundry services. If you have the room for a washer and dryer, consider doing your own laundry....
Keeping Tabs on Your Laundry Bill
From aprons and towels in the kitchen to tablecloths and napkins in the dining room, linen needs in a restaurant can be a huge expense— especially with the high costs of laundry services. If you have the room for a washer and dryer, consider doing your own laundry....
Recent Posts:
Recent Articles
Steps You Can Take to Prevent Harassment in Your Restaurant
What’s harassment… and what’s humorous? What’s threatening… and what’s flattering? It depends who you ask… and who’s complaining. As a restaurant manager, your job is to err on the side of what an employee could be feeling. Don’t try to read what your employee is...
A KISS for Valentine’s Day
By Ed RosheimThis Valentine’s Day, we’re all about the KISS – as in Keep it Super Simple. To improve communication, you have to achieve a delicate balance. You need to give enough detail to get your point across without overwhelming the person you’re talking to with...
Are You Part of the 8%?
Did you know that only a small percentage of people – maybe as low as 8% -- accomplish their resolutions? With the right planning, you can be part of that 8%. Your professional goals for the new year are different from your personal ones. You may not lose 15 pounds or...
Train Servers When to Sell More Wine
When was the last time you trained your servers on how to sell more wine? It's probably time for a refresher course! Remind waitstaff that wine sales are a great boost to check averages and tips. There are at least five optimal times during a meal to sell more wine --...
Generate Guest Loyalty Ideas with Team Suggestions
No one knows your guests better than your servers. So if you're looking for guest loyalty ideas, look to your staff. Not only are you sure to generate some great ideas, team members will be more committed to see those ideas implemented successfully.Start by breaking...
Interview Right to Assemble a Team that Sticks and Clicks
Even managers who interview thousands of applicants throughout their careers make mistakes and hire the wrong people. It’s often because they approach the process the same way they did five, 10, even 15 years ago. Not a good idea, especially when you consider the fact...
Waitstaff Training in The Real World
When training your employees in the fine art of service and sales, it's not enough to deliver the message and expect it to sink in. To make your waitstaff training stick, it needs to speak to employees in their own words and apply to their own world.If employees...
You’re Promoted! Now What?
You've been promoted (yea!) and your friends couldn't be happier for you. And why not? Sharon was late again and Cody snapped at a guest... but hey, it happens. You're an understanding kind of new restaurant manager.Or maybe... you've been promoted (finally!) and you...
Behind Every Great Restaurant Manager….
They’re called everything from secretaries and administrative assistants to office administrators and office managers. Whatever the title, a well-trained and dedicated employee in this role is another key element to the quality of your life and the quality of your...
Use the Star Treatment to Build Guest Loyalty
Everyone wants to feel important and appreciated. It's simple -- serving restaurant customers as if they’re royalty builds guest loyalty. Implement "The Star Treatment" as part of your marketing plan and it will pay for itself again and again in the form of repeat...
Waitstaff Role-Playing to Sell the Holidays Sooner
The best server training strategy is practice. Try this waitstaff role-playing strategy with your team to generate leads for all types of holiday gatherings.Server: Thanks again for coming in tonight. Did you enjoy your evening?Customer 1: Yes, very much!Server:...
How to Maximize Sales Training
Everyone knows they need to train. And train. And train. But, it’s like exercising or flossing. Sure, we should, but not everyone has the time to do it every day. Instead of making the daily commitment to training, some managers tend to save training for new hires and...
